Delivery & Payment Information
Reliable delivery service and flexible payment options for your convenience
Reliable delivery service and flexible payment options for your convenience
Choose the delivery service that best fits your needs. From white-glove service to local pickup, we've got you covered.
Premium service including full assembly, placement, and packaging removal. Perfect for larger items and complete room setups.
From $149
2-4 business days
Reliable delivery to your doorstep. Our team will bring your furniture to your home safely and on time.
From $49
5-7 business days
Save on delivery costs by picking up your order from our warehouse. Perfect for smaller items or local customers.
FREE
Available next day
On all orders over $2,000
Valid for continental US deliveries only
Estimated delivery times based on your location. All times are business days from order confirmation.
Within 50 miles of our warehouse
2-3 Days
Standard
50-200 miles from warehouse
3-5 Days
Standard
Continental United States
5-7 Days
Standard
Alaska, Hawaii & Remote areas
7-14 Days
Standard
Enter your zip code at checkout to get an accurate shipping quote based on your location and order size.
Contact for QuoteWe accept a variety of secure payment options for your convenience
We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover.
Fast and secure checkout with popular digital payment platforms.
Direct bank transfer available for orders over $5,000. Contact us for wire transfer details.
Processing time: 3-5 business days
Flexible payment plans with competitive rates. Subject to credit approval.
Your payment information is encrypted and secure. We use industry-standard SSL encryption to protect your data.
256-bit encryption
Industry standards
Privacy guaranteed
Here to help
Your satisfaction is our priority. Learn about our hassle-free return and exchange policy.
Return any item within 30 days of delivery for a full refund or exchange. Items must be unused and in original packaging.
Exchange your furniture for a different size, color, or style at no additional cost. We'll arrange pickup and delivery.
Schedule a convenient pickup time and we'll collect the item from your home. No need to handle heavy furniture yourself.
Refunds are processed within 5-7 business days after we receive and inspect the returned item.
Call or email to initiate your return request
Receive your return authorization number
Choose a convenient time for collection
Receive your refund after inspection
Find answers to common questions about delivery and payment
Once your order ships, you'll receive a tracking number via email and SMS. You can track your delivery in real-time through our website or by clicking the tracking link in your notification. For white-glove delivery, our team will contact you 24-48 hours before delivery to schedule a convenient time window.
You can also log into your account on our website to view detailed delivery status and estimated arrival times.
For white-glove delivery, someone 18 or older must be present to sign for and accept the delivery. If you need to reschedule, please contact us at least 24 hours before the scheduled delivery time to avoid rescheduling fees.
For standard delivery, if you're not available, the carrier will attempt delivery again the next business day or you can arrange to pick up the item from a local facility. We recommend scheduling a delivery time when you know you'll be available.
Yes! We deliver to apartments, condos, and multi-level buildings. Please provide complete delivery instructions including building access codes, elevator availability, and parking information when placing your order.
For buildings without elevator access or narrow stairwells, additional fees may apply for carrying heavy items up multiple flights of stairs. Please contact us before ordering if you have concerns about access to your unit.
It's helpful to measure doorways, hallways, and stairwells beforehand to ensure the furniture will fit. Our customer service team can provide product dimensions to help you plan.
For large orders over $5,000, we accept all standard payment methods including credit cards, bank transfers (ACH), and wire transfers. We also offer business accounts with net-30 payment terms for qualified commercial customers.
Financing options are available for purchases over $1,000 with competitive rates and flexible terms. Apply at checkout or contact our sales team for more information about payment plans.
For wire transfers or business accounts, please contact our customer service team at least 48 hours before your desired delivery date to arrange payment details.
We take great care in packaging and shipping your furniture, but if damage occurs during transit, please inspect all items before signing the delivery receipt. Note any damage on the receipt and take photos immediately.
Contact our customer service team within 48 hours of delivery with photos of the damage. We'll work quickly to resolve the issue by either sending replacement parts, arranging a repair, or providing a full replacement at no cost to you.
All furniture is insured during shipping, so you're fully protected. Do not refuse delivery if you notice damage - accept it with notes on the receipt so we can file a claim and expedite your resolution.
Yes, but timing matters. If your order hasn't shipped yet, you can change the delivery address by contacting our customer service team. There's no fee for address changes before shipment.
Once an order has shipped, changing the delivery address may incur additional fees depending on the carrier and new location. Contact us as soon as possible if you need to make changes after shipping.
Our customer service team is here to help with any delivery or payment questions you may have.
1-800-OAKWOOD (625-9663)
Mon-Sat: 8am-8pm EST
Available on our website
Mon-Fri: 9am-6pm EST