Frequently Asked Questions

Oakwood & Grey Furniture specializes in a comprehensive range of quality furniture for every room in your home:

• Living Room: Sofas, sectionals, coffee tables, entertainment centers, and accent chairs
• Bedroom: Beds, dressers, nightstands, wardrobes, and vanities
• Dining Room: Dining tables, chairs, buffets, and bar furniture
• Office: Desks, bookcases, filing cabinets, and ergonomic chairs
• Outdoor: Patio sets, lounge furniture, and weather-resistant pieces

Our signature collection combines timeless oak craftsmanship with modern grey finishes, creating versatile pieces that complement any décor style.

We partner with carefully selected manufacturers who share our commitment to quality and sustainability. Our furniture collection includes both domestically crafted pieces and internationally sourced items that meet our rigorous quality standards.

Each piece undergoes thorough inspection before being added to our collection. We prioritize working with manufacturers who use sustainable forestry practices and environmentally responsible production methods.

Yes! We welcome you to visit our showroom to experience our furniture firsthand. Our knowledgeable staff is available to answer questions, provide design advice, and help you find the perfect pieces for your space.

We recommend calling ahead to schedule an appointment with one of our design consultants for a personalized shopping experience. Walk-ins are also welcome during regular business hours.

Absolutely! We offer extensive customization options to help you create furniture that perfectly fits your needs and style preferences:

• Fabric Selection: Choose from hundreds of upholstery fabrics and leathers
• Finish Options: Select from various wood stains and paint colors
• Size Adjustments: Modify dimensions to fit your specific space
• Hardware Upgrades: Choose from premium handles, knobs, and fixtures
• Configuration Changes: Adjust layouts for sectionals and modular pieces

Contact our design team to discuss your customization needs. Please note that custom pieces typically require 6-8 weeks for production and are considered final sale.

Yes! We understand that quality furniture is an investment, which is why we partner with multiple financing providers to offer flexible payment plans:

• 0% interest financing for qualified buyers on purchases over a minimum amount
• Extended payment plans with low monthly installments
• Quick online approval process
• No prepayment penalties

Apply online or speak with a sales associate in our showroom to learn more about current financing promotions and determine which option works best for your budget.

Yes, we provide professional delivery services to ensure your furniture arrives safely and on time. Our delivery options include:

• Standard Delivery: Delivery to your doorstep or garage
• White-Glove Service: Full-service delivery including unpacking, assembly, placement in your desired room, and removal of all packaging materials
• Scheduled Delivery: Choose a convenient delivery window that works with your schedule

Delivery fees vary based on your location and the size/quantity of items ordered. We'll provide a detailed delivery quote before you complete your purchase. Most areas are serviced within our delivery zone.

Delivery timeframes depend on product availability and your location:

• In-Stock Items: Typically ship within 3-5 business days
• Special Order Items: Usually available within 4-6 weeks
• Custom Orders: Require 6-8 weeks for production
• Transit Time: An additional 5-10 business days depending on distance

We'll keep you updated throughout the process with tracking information and delivery confirmations. Rush delivery may be available for certain items at an additional cost.

Your satisfaction is our priority. We offer a 30-day return policy on most items with the following conditions:

• Items must be in original, unused condition with all tags attached
• Original packaging must be intact
• Return shipping costs are the customer's responsibility unless the item arrived damaged or defective
• Refunds are processed within 7-10 business days after we receive the returned item
• Custom-made and clearance items are final sale

If your furniture arrives damaged or defective, please contact us within 48 hours of delivery. We'll arrange for repair, replacement, or refund at no cost to you.

Proper care will keep your Oakwood & Grey furniture looking beautiful for years:

• Dust regularly with a soft, dry cloth
• Clean spills immediately with a slightly damp cloth, then dry thoroughly
• Use coasters and placemats to protect surfaces from heat and moisture
• Avoid harsh chemicals and abrasive cleaners
• Apply quality furniture polish or wax every 6-12 months
• Keep furniture away from direct sunlight and heat sources
• Maintain consistent humidity levels (40-45%) to prevent cracking

Each piece comes with specific care instructions. Contact us for recommendations on cleaning products that are safe for your specific finish.