Terms and Conditions

1. Agreement to Terms

Welcome to Oakwood & Grey Furniture ("Company", "we", "our", "us"). These Terms and Conditions ("Terms") govern your access to and use of our website located at your-domain.com (the "Site") and any services, products, or content offered through the Site.

By accessing or using our Site, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with any part of these Terms, you must not use our Site or services.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Site. Your continued use of the Site following the posting of revised Terms constitutes your acceptance of such changes.

2. Use of Site and Services

2.1 Eligibility

You must be at least 18 years of age to make purchases or enter into binding contracts through our Site. By using this Site, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.

2.2 Account Responsibilities

If you create an account with us, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account. We reserve the right to suspend or terminate accounts that violate these Terms.

2.3 Accurate Information

You agree to provide accurate, current, and complete information during registration, purchase, and in all dealings with us. You agree to update your information as necessary to maintain its accuracy.

3. Products and Services

3.1 Product Descriptions

We strive to provide accurate product descriptions, specifications, and images. However, we do not warrant that product descriptions, colors, dimensions, pricing, or other content on the Site is accurate, complete, reliable, current, or error-free. Product images are for illustrative purposes and actual products may vary slightly.

3.2 Pricing and Availability

All prices are listed in United States Dollars (USD) and are subject to change without notice. We reserve the right to modify prices, discontinue products, or correct pricing errors at any time. In the event of a pricing error, we will notify you and give you the option to cancel your order or proceed at the correct price.

3.3 Order Acceptance

Your receipt of an order confirmation does not constitute our acceptance of your order. We reserve the right to refuse or cancel any order for any reason, including product availability, errors in pricing or product information, or suspected fraud or unauthorized transactions.

4. Payment Terms

4.1 Payment Methods

We accept major credit cards, debit cards, and other payment methods as indicated on our Site. By providing payment information, you represent and warrant that you are authorized to use the payment method and authorize us to charge the total amount of your purchase.

4.2 Payment Security

All payment transactions are processed through secure, encrypted connections. We do not store complete credit card information on our servers. Payment processing is handled by reputable third-party payment processors in compliance with industry security standards.

4.3 Sales Tax

Applicable sales taxes will be calculated and added to your order total based on the shipping address and current tax laws. You are responsible for all applicable taxes related to your purchase.

5. Shipping and Delivery

5.1 Shipping Terms

Shipping costs, methods, and estimated delivery times are provided during checkout. Delivery timeframes are estimates only and not guaranteed. We are not responsible for delays caused by shipping carriers, customs clearance, natural disasters, or other events beyond our reasonable control.

5.2 Risk of Loss

Title and risk of loss for purchased products pass to you upon delivery to the shipping carrier. You are responsible for filing any claims for damaged or lost shipments directly with the carrier.

5.3 Inspection Upon Delivery

You should inspect all products upon delivery and report any damage or discrepancies within 48 hours of receipt. Failure to report damage within this timeframe may affect your ability to make claims.

6. Returns and Refunds

Our return and refund policies are detailed in our separate Return Policy document. By making a purchase, you acknowledge and agree to our Return Policy. Returns must be requested within the specified timeframe and products must be in their original condition. Custom or special-order items may not be eligible for return. Refunds will be processed according to our stated policy, typically within 7-14 business days of receiving the returned item.

7. Warranties and Disclaimers

7.1 Product Warranties

Products may be covered by manufacturer warranties as specified in product documentation. Any warranty claims should be directed according to the warranty terms provided with the product. We are not responsible for manufacturer warranty fulfillment.

7.2 Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SITE AND ALL PRODUCTS AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Site will be uninterrupted, secure, or error-free, that defects will be corrected, or that the Site or servers are free of viruses or other harmful components.

8. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OAKWOOD & GREY FURNITURE, ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM:

• Your access to or use of or inability to access or use the Site or services;
• Any conduct or content of any third party on the Site;
• Any content obtained from the Site;
• Unauthorized access, use, or alteration of your transmissions or content;
• Product defects, quality issues, or failure to meet expectations;
• Delivery delays or failures;
• Any other matter relating to the Site or services.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, OR CAUSES OF ACTION EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so some of the above limitations may not apply to you.

9. Indemnification

You agree to defend, indemnify, and hold harmless Oakwood & Grey Furniture, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms;
• Your use of the Site or products;
• Your violation of any rights of another party;
• Your violation of any applicable laws or regulations.

10. Intellectual Property Rights

10.1 Ownership

The Site and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, audio, design, selection, arrangement, and the "Oakwood & Grey" name and logo) are owned by Oakwood & Grey Furniture, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

10.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site for personal, non-commercial purposes in accordance with these Terms. This license does not include any right to:

• Resell or make commercial use of the Site or its contents;
• Collect and use product listings, descriptions, or prices;
• Make derivative uses of the Site or its contents;
• Download or copy account information for the benefit of another party;
• Use data mining, robots, or similar data gathering tools.

10.3 Trademarks

The Oakwood & Grey name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Oakwood & Grey Furniture or its affiliates. You may not use such marks without our prior written permission. Other names, logos, and brands are the property of their respective owners.

11. Prohibited Uses

You may use the Site only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Site in any way that violates any applicable federal, state, local, or international law or regulation;
• Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Site;
• Impersonate or attempt to impersonate the Company, an employee, another user, or any other person or entity;
• Use the Site to transmit, or procure the sending of, any advertising or promotional material without our prior written consent;
• Engage in any automated use of the system, such as using scripts to send comments or messages, or using data mining, robots, or similar data gathering tools;
• Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Site, servers, or networks;
• Introduce any viruses, trojan horses, worms, logic bombs, or other malicious or technologically harmful material;
• Attack the Site via denial-of-service attack or distributed denial-of-service attack;
• Copy, modify, distribute, sell, or lease any part of our Site or services;
• Reverse engineer or attempt to extract source code from our software;
• Use the Site for fraudulent purposes or in connection with a criminal offense;
• Collect or store personal data about other users without their express consent.

12. User-Generated Content

12.1 Your Content

If you submit reviews, comments, photos, or other content ("User Content") to the Site, you grant us a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media.

12.2 Content Standards

All User Content must comply with applicable laws and these Terms. User Content must not be illegal, fraudulent, defamatory, obscene, threatening, invasive of privacy, infringing of intellectual property rights, or otherwise objectionable. We reserve the right to remove any User Content that violates these standards or for any other reason at our sole discretion.

12.3 Monitoring and Enforcement

We have the right but not the obligation to monitor User Content, investigate violations, and take appropriate legal action including removing content, suspending or terminating accounts, and reporting to law enforcement authorities.

13. Privacy

Your use of the Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices regarding the collection, use, and disclosure of your personal information.

14. Third-Party Links and Services

The Site may contain links to third-party websites, services, or resources that are not owned or controlled by Oakwood & Grey Furniture. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of any such third-party content, goods, or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

15. Termination

15.1 Termination by Us

We may terminate or suspend your access to the Site and your account immediately, without prior notice or liability, for any reason, including but not limited to breach of these Terms. Upon termination, your right to use the Site will cease immediately.

15.2 Termination by You

You may terminate your account at any time by contacting us. Termination of your account does not relieve you of any obligations incurred prior to termination.

15.3 Effect of Termination

All provisions of these Terms which by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

16. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of the United States and the State in which Oakwood & Grey Furniture is primarily located, without regard to its conflict of law provisions.

You agree that any legal action or proceeding between you and Oakwood & Grey Furniture shall be brought exclusively in the federal or state courts located in our primary place of business, and you irrevocably consent to the personal jurisdiction and venue of such courts.

17. Dispute Resolution

17.1 Informal Resolution

In the event of any controversy or claim arising out of or relating to these Terms, the parties shall attempt in good faith to resolve the dispute through informal negotiation. You agree to contact us first and attempt to resolve any dispute informally before initiating formal proceedings.

17.2 Arbitration Agreement

If informal resolution fails, you agree that any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, or the use of the Site or services, shall be settled by binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association.

The arbitration shall be conducted by a single arbitrator in the English language. The arbitrator's decision shall be final and binding, and judgment may be entered upon it in any court of competent jurisdiction.

17.3 Class Action Waiver

YOU AGREE THAT ANY PROCEEDINGS TO RESOLVE DISPUTES WILL BE CONDUCTED ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You waive any right to participate in a class action lawsuit or class-wide arbitration.

17.4 Exceptions

Notwithstanding the above, either party may seek equitable relief in court for infringement or other misuse of intellectual property rights.

18. General Provisions

18.1 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or policies published by us on the Site, constitute the entire agreement between you and Oakwood & Grey Furniture regarding your use of the Site and supersede all prior or contemporaneous communications and proposals.

18.2 Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

18.3 Waiver

No waiver by us of any term or condition shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

18.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction. Any attempted assignment in violation of this section shall be void.

18.5 Force Majeure

We shall not be liable for any failure or delay in performance under these Terms due to causes beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

18.6 Headings

The section headings in these Terms are for convenience only and have no legal or contractual effect.

19. Contact Information

If you have any questions, concerns, or complaints regarding these Terms or the Site, please contact us at:

We will make every effort to respond to your inquiry within 48-72 business hours.